PITTS BRAND Refunds & Returns Policy

Last Updated: July 9, 2026

Our Commitment

At PITTS BRAND, we are committed to delivering timeless style, exceptional craftsmanship, and premium quality. Every item is carefully inspected before shipment to ensure it meets our standards. If your purchase doesn’t meet your expectations, we’re here to make the process simple and fair through our Exchange and PITTS BRAND Credit Policy.

Returns

We gladly accept eligible returns within 14 days of the delivery date.

To qualify for a return, your item must:

• Be unworn, unused, and unwashed.
• Be in its original condition with all original tags attached.
• Be returned in its original packaging.
• Include proof of purchase.

Items showing signs of wear, washing, alterations, stains, odors, or misuse are not eligible for return.

Exchanges

We are happy to exchange eligible merchandise for another size or available item of equal value, subject to inventory availability.

If your requested size or style is unavailable, PITTS BRAND Credit will be issued for the value of the returned merchandise (excluding original shipping charges).

PITTS BRAND Credit

If you choose not to exchange your item, you’ll receive PITTS BRAND Credit.

• PITTS BRAND Credit never expires.
• Credit may be redeemed toward any future purchase at pittsbrand21.com.
• Credit is non-transferable and cannot be redeemed for cash.

Refunds

At this time, PITTS BRAND does not offer refunds for returned merchandise.

Refunds will only be considered if:

• A product is confirmed to have a manufacturing defect and a replacement is unavailable.
• We shipped the incorrect item and a replacement cannot be provided.
• A refund is otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please contact us within 3 days of delivery by emailing [email protected].

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and its packaging.

Once reviewed, we’ll determine the appropriate resolution, which may include a replacement, exchange, PITTS BRAND Credit, or refund when applicable.

Final Sale

The following items are Final Sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Personalized or custom-made products
• Limited Edition collections
• Clearance or sale merchandise
• Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a confirmed manufacturing defect.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as PITTS BRAND cannot be responsible for returned packages lost or damaged in transit.

How to Start a Return

To request a return, please email [email protected] within the 14-day return window. Include your order number and reason for the return.

Once your request has been reviewed, return instructions will be provided.

After your returned item has been received and inspected, we’ll notify you by email regarding the status of your return. If approved, your exchange or PITTS BRAND Credit will be processed within 7 business days.

PITTS BRAND reserves the right to refuse any return that does not meet the requirements outlined in this policy.